Useful Dynamics 365 Resources

Useful Dynamics 365 Resources

As of the December 2016 update for Dynamics 365 online and on-premise, CRM functionality is now included as a part of the Dynamics 365 suite of business applications. I have provided the following microsoft references to help you easily find your answers from the official resources for learning how to use Product Features, Administration, Licencing, Billing, Downloads, Whitepapers and Developer Resources etc.

Dynamics 365 Roadmap

The Dynamics 365 Roadmap helps provides an indication of what to expect in the future Dynamics 365 releases. This very useful when planning your CRM and digital transformation project, use this roadmap to find out what is being made generally available and what is in development. All dates and features that are in development are preliminary and are subject to change without notice.

https://roadmap.dynamics.com/

Product Feedback, Ideas & Suggestions

You can help improve Microsoft Dynamics 365 by providing suggestions and feedback. Fellow Users can vote for your suggestion and if it’s popular you could potentially see you request in a future dynamics 365 release;

https://crmideas.dynamics.com/ideas/

Comparison on Dynamics 365 Online Vs On premise

https://www.microsoft.com/en-us/Dynamics/crm-customer-center/dynamics-365-online-vs-on-premises-features-faq.aspx

Subscriptions & Trials

You can use the following link to setup your Dynamics 365 trial  https://go.microsoft.com/fwlink/?linkid=789063

Software Requirements

Microsoft Dynamics 365 online requirements

https://technet.microsoft.com/en-us/library/jj191621.aspx

Web application requirements for Microsoft Dynamics 365

https://technet.microsoft.com/en-us/library/hh699710.aspx

Microsoft Dynamics 365 system requirements

https://technet.microsoft.com/en-us/library/hh699831.aspx

Microsoft Dynamics 365 for Outlook software requirements

https://technet.microsoft.com/en-us/library/hh699818.aspx

Dynamics 365 User Guides

Dynamics 365 Administration

https://www.microsoft.com/en-us/dynamics/crm-setup-and-administration

Sales

https://www.microsoft.com/en-us/dynamics/crm-customer-center/dynamics-365-for-sales-user-s-guide.aspx

Customer Service

https://www.microsoft.com/en-us/dynamics/crm-customer-center/dynamics-365-for-customer-service-user-s-guide.aspx

Field Service

https://www.microsoft.com/en-US/dynamics/crm-customer-center/dynamics-365-for-field-service-user-s-guide.aspx

Project Service Automation

https://www.microsoft.com/en-us/dynamics/crm-customer-center/dynamics-365-for-project-service-automation-user-s-guide.aspx

Portals

https://www.microsoft.com/en-us/dynamics/crm-setup-and-administration/administrator-s-guide-to-portal-capabilities-for-microsoft-dynamics-365.aspx

Marketing

https://www.microsoft.com/en-us/Dynamics/marketing-customer-center/dynamics-marketing-for-dynamics-365-users.aspx

https://www.microsoft.com/en-us/Dynamics/marketing-customer-center/get-started-with-microsoft-dynamics-marketing.aspx

Social Engagement

https://www.microsoft.com/en-us/dynamics/social-engagement-help-and-training/videos-ebooks.aspx

Gamification

https://www.microsoft.com/en-US/Dynamics/gamification/increase-employee-productivity-with-microsoft-dynamics-365-gamification.aspx

Installation & Downloads

December 2016 Service Pack for Dynamics 365 (On-Premises)

The first release of the December 2016 Service Pack for Dynamics 365 (on-premises). This is a tested, cumulative set of updates for Microsoft Dynamics 365. It includes performance enhancements that are packaged together for easy deployment and Dynamic CRM 2016 installation is a prerequisite.

http://www.microsoft.com/en-us/download/details.aspx?id=54515

Dynamics 365 SDK (Software Development Kit)

Contains the complete SDK for Microsoft Dynamics 365, Microsoft Dynamics CRM Online, Microsoft Dynamics CRM 2016 (on-premises), and the User Interface Integration (UII) SDK.

https://www.microsoft.com/en-gb/download/details.aspx?id=50032

Nuget for Dynamics 365

This package contains tools for the December 2016 update for Dynamics 365 (online and on-premises). These tools may be used for application and solution development. The Microsoft .NET Framework 4.5.2 must be installed on the computer where these tools are to execute.

https://www.nuget.org/packages/Microsoft.CrmSdk.CoreTools/

Unified Service Desk

Download the client application and sample packages for Unified Service Desk.

https://www.microsoft.com/en-us/download/details.aspx?id=50355

Dynamics 365 Developer toolkit

Speed up development of Dynamics 365 with Visual Studio 2013 and 2015 Developer Tookit

http://www.crmconsultants.co.uk/microsoft-dynamics-365-crm-developer-toolkit-now-available-to-download/

Dynamics 365 Development Resources

Best practices for developing with Microsoft Dynamics 365

https://msdn.microsoft.com/en-gb/library/gg509027.aspx

Dynamics 365 Developer Centre including code samples

https://msdn.microsoft.com/en-us/dynamics365/crmdevelopercenter.aspx

Tutorials and resources for learning about development for Microsoft Dynamics 365

https://msdn.microsoft.com/en-us/library/gg328027.aspx

Extending Dynamics 365 on the Client

https://msdn.microsoft.com/en-us/library/gg309637.aspx

Extending the Dynamics 365 on the Server

https://msdn.microsoft.com/en-us/library/gg334357.aspx

The programming models for Microsoft Dynamics 365

https://msdn.microsoft.com/en-us/library/gg327971.aspx

Dynamics 365 White Papers

Microsoft Dynamics 365 Implementation Guide for on-premises and online

https://www.microsoft.com/en-us/download/details.aspx?id=50039

Dynamics 365 / CRM Online White Papers

https://technet.microsoft.com/en-US/library/mt703178.aspx

Integration Guide for Dynamics 365 and Office 365

https://technet.microsoft.com/en-us/library/mt703179.aspx

Setup Guide: Server Side synchronisation for Dynamics 365 Online

https://technet.microsoft.com/en-us/library/mt703180.aspx

Performance Benchmark for Dynamics CRM Online 2016 Update 1

https://technet.microsoft.com/en-us/library/mt791782.aspx

Dynamics 365 CRM On Premise White Papers

https://technet.microsoft.com/library/dn688623.aspx

Server Side Synchronisation

http://download.microsoft.com/download/7/1/D/71D44C6E-CB78-4573-BDFF-77A6E137BA5C/serversidesyncwithDynamicsCRM.pdf

Scalable Security Modelling

http://download.microsoft.com/download/D/6/6/D66E61BA-3D18-49E8-B042-8434E64FAFCA/Scalable%20Security%20Modeling%20with%20Microsoft%20Dynamics%20CRM%202015.pdf

Microsoft System Center Management

https://www.microsoft.com/download/details.aspx?id=50379

Performance Benchmark on Azure Iaas

http://download.microsoft.com/download/D/6/6/D66E61BA-3D18-49E8-B042-8434E64FAFCA/Microsoft%20Dynamics%20CRM%202016%20SP1%20Performance%20Benchmark%20on%20Azure%20IaaS.pdf

Security & Compliance

Trust Centre: Security, Privacy and Compliance Information for Office 365 and Dynamics 365

https://www.microsoft.com/online/legal/v2/?docid=23

https://www.microsoft.com/en-us/trustcenter/Privacy/GDPR

 Support & SLAs

Customer can review the current SLA for the Service by visiting;

https://port.crm.dynamics.com/portal/static/1033/sla.htm

Dynamics 365 Licensing Resources

Microsoft Dynamics 365, Enterprise edition Licensing Guide

http://download.microsoft.com/documents/en-us/dynamics/pricing/Dynamics_365_Enterprise_Licencing_Guide.pdf

Microsoft Dynamics 365, Business edition Licensing Guide

http://download.microsoft.com/documents/en-us/dynamics/pricing/Dynamics_365_Business_Licencing_Guide.pdf

Dynamics 365 Billing

https://www.microsoft.com/en-us/dynamics/crm-customer-center/billing-faqs-for-dynamics-365-online.aspx

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