Introduction

Enabling feedback on you entity gives customers the ability to write feedback or rate the entity record. In a sales scenario you can enable the Product entity to get feedback from users regarding your products,

Enable Feedback on Entity

• Go to Settings > Customizations > Customize the System.
• Under the Components > Entities select the entity that you want enabled feedback on.
• Under Communication & Collaboration, select the Feedback check box.
• Publish all your customizations

If you enable a entity for feedback it cant be disabled at a later stage.

Add Feedback sub-grid to entity

• Go to Settings > Customizations > Customize the System.
• Under the Components > Entities select the entity that you enabled Feedback on in the above step.
• Open the entity Form where you want to display the Feedback sub-grid
• Select your Section > click Insert > Sub-Grid
• Fill in the Name and Label for your Sub-Grid
• Records: Only Related Records
• Entity: Feedback (Regarding)
• Default View: Active feedback
• Click OK
• Save & Publish Form

Following Data is save on the Feedback entity

• Feedback title
• Feedback comments
• Feedback rating. You can also define a range for ratings by specifying a minimum and maximum (numerical) value for ratings. For example, a rating of 4 on the scale of 1-5.
• Normalized rating for feedback that is automatically calculated to show the specified user rating scaled to a value between 0 and 1 based on the minimum and maximum rating values.
  The normalized rating is calculated as follows: (Rating – Minimum Rating) / (Maximum Rating – Minimum Rating).
• Feedback status such as Open or Closed
• Feedback source to display the source from where the feedback was submitted. If the feedback was created from within Dynamics 365, the value is set to Internal. Developers can add a value of their choice depending on the application used to provide feedback.
• User who created or last modified the feedback record
• Entity record that the feedback is associated with